Refund policy

At Zenhealthfoods, we strive to provide high-quality vitamins and supplements to support your health and well-being. We want you to be completely satisfied with your purchase. However, we understand that there may be instances where you need to return a product or seek a refund. Please review our Returns and Refund Policy below for more information:

Returns Eligibility:
1.1. Unopened Products: We accept returns for unopened and unused products within 30 days from the date of purchase. The product must be in its original packaging and in resalable condition.

1.2. Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Support team within 48 hours of receiving the shipment. We will provide instructions on how to return the product and arrange for a replacement or refund.

Return Process:
2.1. Contact Customer Support: To initiate a return, please contact our Customer Support team either by phone or email. Provide them with your order details, including the order number and the reason for the return.

2.2. Return Authorisation: Once your return request is approved, we will provide you with a Return Merchandise Authorisation (RMA) number. This RMA number must be clearly marked on the outside of the return package.

2.3. Packaging and Shipping: Ensure that the product is securely packaged to prevent damage during transit. You are responsible for the return shipping costs, except in cases of damaged or defective products.

2.4. Return Address: Ship the return package to the address provided by our Customer Support team. We recommend using a trackable shipping method to ensure the safe and timely arrival of your return.

Refunds:
3.1. Refund Process: Once we receive and inspect the returned product, we will process your refund within 3 business days. The refund will be issued in the original form of payment used for the purchase.

3.2. Shipping Costs: Shipping costs are non-refundable, except in cases of damaged or defective products.

3.3. Partial Refunds: If the returned product is not in resalable condition or is missing parts, we reserve the right to charge a restocking fee or provide a partial refund, based on the condition of the returned item.

Exchanges:
4.1. Product Exchanges: We currently do not offer direct exchanges for products. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

Non-Returnable Items:
5.1. Opened or Used Products: For health and safety reasons, we cannot accept returns or provide refunds for opened or used products, unless they are damaged or defective.

5.2. Perishable or Expired Products: We cannot accept returns or provide refunds for perishable or expired products, unless they are damaged or defective.

Contact Information:
If you have any questions or need further assistance regarding our Returns and Refund Policy, please contact our Customer Support team info@zenhealthfoods.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zenhealthfoods.com

Please note that this Returns and Refund Policy applies to online purchases made directly through our website. If you have purchased our products from a third-party retailer, please refer to their respective return and refund policies.