Terms & Conditions
The site is owned by JS Health Ltd, 104-106 Ballards Lane, Finchley N3 2DN. If you have any queries about below terms and conditions or if you have any comments or complaints about our website, you can contact us at info@zenhealthfoods.com or call us on 0208 343 1002.
If you are using the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. For any reason if you think that your password has been known to someone or is likely to use in an unauthorised manner, please update it immediately.
We reserve the right to modify these terms and conditions without notice and we recommend that you should view them each time you visit our website.
You must not use the website for any of the following;
for fraudulent purposes, or in connection with a criminal offence or other unlawful activity to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam” to cause annoyance, inconvenience or needless anxiety Damage to your computer.
Damage to your computer:
We try to ensure that this site is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website.
Description of Products:
The description, specification, product image, ingredients, and contraindication of products on this website are only approximate and supplied to us by the manufacturers We reserve the right to make changes which do not materially affect the quality or performance of those products. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability. Price and availability is also subject to change without notice. If there is an error on the product price, we shall cancel your order, and arrange for a refund. We are under no obligation to supply goods at the incorrect price.
Brand
All brand names are trademarked to their respective owners
Product Prices:
The price of the products will be displayed on the website at the time we accept your order. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Payment:
Payment is made by credit/debit cards or PayPal (displayed at the checkout) at the time we accept your order. Refunds shall be made by means of a credit to your credit/debit card.
Returns:
According to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can change your mind and get a full refund within Fourteen days of receiving your goods, as long as the item is sealed and in its original condition. All items will be refunded in full, but you (the consumer) will be liable for the cost of returning the goods.
If by mistake, we have dispatched a wrong item, please email us to info@zenhealthfoods.com or call us on 0208 343 1002 within seven days of the receipt of the order, we will send you a tracked return postage label. Please provide us you order number as a reference.
You have up to 30 days from receipt of your purchase to report any faults or damage to an item in order to qualify for a refund.
Should we be unable to replace or repair the faulty item within three months after being informed, you will qualify for a full refund.
In addition, if you are dissatisfied in any way with your purchase, we offer you 30 days to report your specific concern(s) for consideration.
As a customer, ensure that any returned item arrives back in its original condition.
We do not charge any re-stocking fees.
Cancellation:
Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within seven working days of their receipt of the goods. UK residents wishing to cancel an order under these Regulations should return the goods.
Upon receipt of the item we will than refund the amount by means you paid for the transaction.
Delivery:
Delivery will be made to the address specified by you on the completed order form.
Delivery charges are mentioned under Delivery Information
Parcels are dispatched to you by Royal Mail tracked services.
Under the current law relating to ‘selling on the net’ we have 30 days to complete the order. However, orders are dispatched within 3 working days. (Monday to Friday, 9:30 – 17:00 UK time, excluding any official holidays). The arrival of your order then depends on the efficiency of the carrier.
Once an order is dispatched, it is up to the carriers to deliver the parcel to the customer on time. In event of uncontrollable circumstances your order might be delayed.
If your delivery does not arrive after 15 working days, please give us a call on 020 8343 1002 or e-mail us on: info@zenhealthfoods.com, This time is very important as Royal Mail would not respond if an item were lost until 15 working days have passed. After this time we shall either repost your items or give you refund.
Disclaimer:
Content on this site is for reference purposes and is not intended to substitute for advice given by a medical practitioner, pharmacist, or other licensed health-care professional. Do not use the product if adverse reaction occurs and consult a doctor.
Information stated regarding dietary supplements is not intended to diagnose, treat, cure, or prevent any disease or health condition.
Copyright
All rights, including copyright, in this website are owned by or licensed to JS Health Ltd. All content included on the website, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software is the property of JS Health Ltd.